The information on this site is subject to a disclaimer, a copyright notice and rules related to personal data protection.
The European Commission maintains this website to enhance public access to information about its initiatives and European Union policies in general. Our goal is to keep this information timely and accurate. If errors are brought to our attention, we will try to correct them. However the Commission accepts no responsibility or liability whatsoever with regard to the information on this site.
This information is:
of a general nature only and is not intended to address the specific circumstances of any particular individual or entity;
not necessarily comprehensive, complete, accurate or up to date;
sometimes linked to external sites over which the Commission services have no control and for which the Commission assumes no responsibility;
not professional or legal advice (if you need specific advice, you should always consult a suitably qualified professional).
Please note that it cannot be guaranteed that a document available on-line exactly reproduces an officially adopted text. Only European Union legislation published in paper editions of the Official Journal of the European Union is deemed authentic.
It is our goal to minimize disruption caused by technical errors. However some data or information on our site may have been created or structured in files or formats that are not error-free and we cannot guarantee that our service will not be interrupted or otherwise affected by such problems. The ommission accepts no responsibility with regard to such problems incurred as a result of using this site or any linked external sites.
This disclaimer is not intended to limit the liability of the Commission in contravention of any requirements laid down in applicable national law nor to exclude its liability for matters which may not be excluded under that law.
© European Union, 1995-2015
Reproduction is authorised, provided the source is acknowledged, save where otherwise stated.
Where prior permission must be obtained for the reproduction or use of textual and multimedia information (sound, images, software, etc.), such permission shall cancel the above-mentioned general permission and shall clearly indicate any restrictions on use.
The European Union is committed to user privacy. The policy on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data is based on Regulation (EC) no. 45/2001 of the European Parliament and of the Council of 18 December 2000.
II. Why do we collect, store and process your data?
Your data are collected and processed in order to enable the Publications Office to provide services to you. Personal data are processed according to the conditions set out in the above-mentioned regulation. Your data will not be used for any purposes other than the performance of the activities specified above.
III. Who is responsible for the processing of your data (Controller)?
The controller responsible for processing your data is the Head of the Publications Office's EUR-LEX and TED unit, (e-mail: firstname.lastname@example.org).
IV. What personal data do we collect?
The data collected are:
• Security Question
• Its Answer
• First Name
• Last Name
First name, last name and country not being mandatory.
V. To whom are your data disclosed?
The collected personal data are treated confidentially, and are used only by the Publications Office's staff of the EUR-Lex and TED Unit, the IT-service team and its contractors, as well as by the staff dealing with relevant issues (e.g. auditors, controllers) to treat requests, to communicate to the users of services.
No personal data are transferred to parties other than the recipients, or the parties specifically mentioned in the legal framework concerned, without prejudice to a possible disclosure by transmission to the bodies in charge of a monitoring, inspection or regulatory task in accordance with the Community legislation, e.g. the European Anti-Fraud Office (OLAF), or to the administrative investigation team.
The Publications Office will not transfer personal data to third parties for purposes of direct marketing.
VI. How long are your data kept?
Data kept are reviewed every two years and deleted when not needed any more.
VII. How can you have access to your data, verify their accuracy and, if needed, correct them?
If you wish to access or correct your personal information please contact the Website of our service where you can see and correct your personal information yourself.
VIII. What do we do to avoid misuse or unauthorised access?
The Publications Office has set up, and regularly reviews and updates, appropriate physical, electronic, and managerial procedures to safeguard your data against unauthorized access, to maintain data security, and to lawfully use the information collected for the purpose indicated in the section II above.
Your enquiry is stored on the server of our sub-contractor, processed and may also be forwarded by email to the expert responsible for replying to the enquiry.
Such external sub-contractors have signed a contract with the Publications Office which legally binds them to comply with the applicable legislation on the protection of personal data and the processing thereof and more specifically with Regulation (EC) N° 45/2001:
ARTICLE 1.9 - DATA PROTECTION
1.9.2 When processing data on behalf of the Commission in the performance of the Contract, the Contractor:
(a) shall act only on instructions from the Commission;
(b) shall comply with the obligations set out in Articles 21 and 22 of Regulation (EC) N° 45/2001 on the confidentiality and the security of processing unless, by virtue of Article 17(3), second indent, of Directive 95/46/EC, the Contractor is already subject to obligations with regard to confidentiality and security laid down in the national law of one of the Member States.
Appropriate technical and organizational measures will be taken by the
Contractor for the security of the processing in accordance with Article 22 of Regulation (EC) 45/2001 and will have to be agreed between the Contractor and the Commission in writing or in another equivalent form.
1.9.3 The Contractor shall comply with Council regulation (Euratom, EEC) No 1588/90 of 11 June 1990 on the transmission of data subject to statistical confidentiality to the Statistical Office of the European Union (OJ No L151, 15.6.1990, p.l.)
Staff of the Publications Office having access to information concerning an identified or identifiable person are required to protect the data in a manner that is consistent with the rules set out in this privacy statement by, for example, not using the data for any purposes other than the tasks carried out in the exercise of their respective competences.
IX. What are the contact points for questions or complaints?
If you wish to access or correct your personal information please contact:
The controller responsible for processing these data is the Head of the Publications Office's EUR-Lex and TED unit, (e-mail: email@example.com).